They make it easy and stress free. It still says on hold after doing all that. Thanks man, will call Verizon again to confirm this, Sam here. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. The post goes on to say that if an order is placed on hold, the customer will receive an email from Verizon explaining the situation and how to resolve it. 08-29-2022 04:08 PM. Got the same thing, all I had to do is verify my phone number and it went from on hold to processing. I too had the same issue and no one responded properly. I am having the same issue and nobody I have talked to from Verizon has been able to help. i dont know what you had to upload? Please Verizon, how can I get my iPhone. Thanks, everyone, for your helpful responses! The reps said it was fine on their end, multiple times, but I didnt trust their system. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Save my name, email, and website in this browser for the next time I comment. Details: Your service can be suspended between 30 days to 9 months. New comments cannot be posted and votes cannot be cast. Was supposed to be delivered on 9/30. Is there anyone from Verizon who reads and responds to these messages? Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Make a one-time payment. With select 5G Unlimited plans. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. They deliver free, usually the next day. On the next page, enter your order number (this can be found in your confirmation email) and your billing zip code, then click Check Order Status. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. I just put in a new order, even though that meant pushing my iPhone 13 back. Have a phone you love? Status read: Call the apple rep and get that sorted. Thank you. Response times may vary and may be delayed at this time. This process is in place for our consumer's protection. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. My original ship date was 10/22 doubt it will be shipping by then. You should not use this feature on public computers. I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. box instead of a physical address. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I can customize whether I want pictures, videos, contacts, notepad notes, screenshots, etc. Press question mark to learn the rest of the keyboard shortcuts. I had an in depth conversation with them about this issue yesterday. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Correct answers are available for this post. Nothing in my email yet, and I see the $110 pending in amex. The whole process shouldnt take more than a few minutes. Last night I started a line with Verizon and ordered a used phone through them. Get up to $500 when you. Response times may vary and may be delayed at this time. Order on hold 06-17-2022 03:06 PM. What is the best way to take action? The app keeps telling me to "take action": "To process your order, we need you to take action. Holding my order. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. 1. There are a few reasons why your Verizon order may be pending, and well go over them all here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. From a web browser on a computer, sign in to My Verizon. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Will Messages Deliver After Airplane Mode. Privacy Policy. When you call this number, you will first be prompted to enter your 10-digit mobile phone number. Accessibility Resource Center Skip to main content. At this point don't think my phone is shipping by 10/22. Your issue has been escalated to a Verizon agent. On-hold music can help reduce hang-ups, especially during long waiting periods. According to Texas High School Football History, Amarillo is No. Get up to $500 when you. You must be signed in to access this part of the community. Customer service is closed. Check Order Status. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Then 20 minutes later I get an email from Verizon saying my order was on hold. I uploaded all relevant documents when I ordered Fios two weeks ago. Thanks again. Bob61. In the meantime, customers are advised to check back later or try again later. How did you get out of this situation?? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. 10-28-2022 06:35 PM. Looks like they were correct that it didn't affect our order. Will see what happens. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. I am moving within this upcoming week, and I am worried that I will not have internet access. If everything checks out and your order is approved, it will ship as soon as possible! Thank you. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) Get up to $500 when you. The main router is a WiFi . When I tried contacting a live chat agent, nothing could be done either. Verizon lost its Network Superiority and now in 3rd Year of Below Industry Growth, going from 1st to 3rd in mobile customer gains, after bungling its 5G rollout. It still says on hold after doing all that. Check your email you prob have a fraud check. In Roblox Warrior Cats: Ultimate Edition, players can fully customize their cat and join one of the six factions t The same thing is happening to me what should I do. This number is available 24 hours a day, 7 days a week and can be reached by dialing 1-800-922-0204. No, turned out I had to unfreeze Equifax and then deal with a fraud alert on my account - not eligible for self-serve, no reason given. Same thing happened to me. This never happened. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Not worth it. You must be signed in to access this part of the community. Let me know if you find a solution. While a lot of things there are exactly worth the dollar you'll pa. Store Information >. New comments cannot be posted and votes cannot be cast. This can happen if youre using a new credit card or if there was an error with your payment information. If you've already taken this step, check your email for updates.". This is a huge issue and I need help ASAP. oxnard hazardous waste disposal Scramble Words is a word-making game . The other phone was an s22 ultra which said it would arrive by November 1st. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Does your new order still say On Hold, Action Required? So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. and they have no idea what it is and how to deal with it. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. Average processing time is 3 days. If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. Comparing Linksys EA7500 vs Linksys EA8300 vs Linksys MR8300 Sort: Order Added Price: lowest first Price: highest first Brand: A - Z Brand: Z - A Top Rated Clear All. I uploaded all relevant documents when I ordered Fios two weeks ago. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Re: Fios order on hold, moving very soon. - Back up the original sizes of your photos and videos (with no . It generally takes around 2-3 weeks for Verizon to process an order. This means that orders placed through the website or app are not being processed. It can help you save money and allows you to keep your telephone number. This usually happens when an address or credit card is entered incorrectly. If you talk to them again, ask if they see a blue banner in your order that says Backordered. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. More options. Once your order comes up, youll be able to see its current status along with other important details like shipping information and estimated delivery date. Our team will be able to tell you more once they investigate further. Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. No issues. If that banner shows up on your order then you are fine. Twice, in fact. Ordered Verizon Fios about two weeks ago, and the order is still on hold. In most cases, an order is placed on hold because the seller needs more information from the buyer. Jhamlin1230. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Hold messages can help you communicate better with customers. If youre having trouble with your order, the first thing you should do is check the status online. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The Verizon Cloud is a cloud storage solution, integrating technologies from CloudSwitch (acquired in 2011). 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. All seemed well as I entered my cc pmt info while on the phone with the rep. You will receive a confirmation email when processing is complete and your . If this is the case, you should contact your bank to make sure everything is correct on their end. You can also set up customizable announcements to inform callers of promotions . Thanks for the info. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. Have a phone you love? Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. Lesson learned. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep).
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