Has your experience with this business or person been good? Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. I called them. Thank you for bringing this to our attention. Easy, done. CARFAX does not have the complete history of every vehicle. Audi MMI Navigation Plus w/MMI TouchDriver Assistance Pkg, By using this service, you accept the terms of our. That's the way you make sales and retain satisfied customers!!!!! Arlington, VA 22201. Completely Dishonest and Fraudulent!!! BBB Business Profiles are subject to change at any time. Even called me several days later to say car was there, but you told me wasnt before. I continued to call, he would not respond yet he was completely available prior to selling the car. 6. I was told the truck "was in the shop" to get a sun roof motor replaced. Consumers want to see how a business took care of business. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. 235 Reviews. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. Why Ripoff Report will not release author information! Read more reports about Merlex Auto Group. Was told I signed sold as is and that I didnt purchase warranty. 1105 N Glebe Rd, Arlington, Virginia 22201. 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. Merlex Auto Group. Good. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Website. The Merlex Auto Group Way. He said no way. He spent 75% of the time i was there with me. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. They said that everything was already discussed and I should just sign what was discussed. I purchased a car from here 2 DAYS ago! Upon finding out, I went to their mechanic to retrieve the car i put money down for 2 weeks ago. The process was stress free and pleasant. 4. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. My owners would have either fired him or fired me for not firing him the way he acted on the phone. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! They told us the car was on the lot, but upon arrival, the car was no longer at their location. I have brought this up to my team and we will be working on improving our sales experience. BUT MIRACULOUSLY, HIS NAME IS ON MY CONTRACT AS THE PERSON WHO SOLD ME THE CAR. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Please teach how to cancel this Certificate of Title. July 21,2020 check engine light came on. This is the best way to manage and repair your business reputation. Also he said that the total due is about $27,000. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! Wondering if a report is missing? This business is unclaimed. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. Than hung up on me. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. 1105 N Glebe Rd Arlington, VA 22201. The posting time indicated is Arizona local time. Consumers eligible for the Litigation Class are those . See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. I canceled the financing by phone with the Pentagon Credit Union and with Ally bank. On March 19, 2018, Monday, I returned the car and the car's key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. High Quality Pre-Owned Vehicles in Arlington, VA, Visit us at: 1105 N Glebe Rd Arlington, VA 22201. BBB reports on known marketplace practices. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. Grow your business. The case status is Other. i brought it in the next day and showed Ramil. Car dealership. Copyright 1997-2023, Ripoff Report. CARFAX Vehicle History products and services are based only on information supplied to CARFAX. Case Details Parties Dockets. February 2022 check engine light comes on again. 40 minutes later I completed a fiancial form. Merlex Stucco Inc. has agreed to make home repairs to settle a class action lawsuit that alleged the company's stucco was defective or contained impurities that led to it having the appearance of rust. BBB Business Profiles may not be reproduced for sales or promotional purposes. Learn more about Birdeye, Trust Economy: Why Google and Birdeye Are Against Review Gating. I called about the same car on three different days over the course of three weeks. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. They definitely give you the star treatment here! I have a video record of it and a witness. YOU HAVE BEEN WARNED! Price of the car is $14,966. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. You never know. Salesperson Zaki Hairat drove the new car to my house. Choose a car and the dealer will bring it to you for a no-obligation test drive. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram Estimated amount consumers saved since 1997: $15,590,010,907. MYWOT. He should not only have the vin immediately in front of him, but he should also have a list of the options so they could book it out correctly for the bank. On March 16, 2018, Friday, I visited Pentagon Credit Union. 5. Hamilton Ontario, Aaron Blumenfeld Joanna Blumenfeld, Leon Blumenfeld, Stephen Gross, Michael Lax, Joshua Dias, Michael Harari, their Barbados companies Panama Verde Inc, Panama Azure Inc, and their Panamanian companies Chirican Development Corp, Panama Verde Chica Bay SA, Inmobiliaria Quebromar SA, Boca Chica Hills 1 SA, Eco Geo Co Inc. Failure to pay due wage, failure to pay residential constructions management fee(two houses), Denying employees social security protection and labor rights, breaking arbitrarily four valid commercial contracts, unfair dismissal. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. We've either got it - or we can get it. BEAUTIFUL CAR WITH LOW MILES! Great deal, I thought. Merlex Auto Group Sales Position. 2 DAYS AGO! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Corporate Advocacy Business Remediation and Customer Satisfaction Program. WOW that's great service, I expected a ride not to be taken for a ride. Merlex needs to apply this principle!!!! I dealt with the GM, Walter. I signed the pages where the employee pointed with a finger. Job. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. Public Records Policy. There is no any information about the financing by Pentagon Credit Union. i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! (703) 214-3598. Advertisers above have met our
He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. He replied "just let me know what the issue is and my mechanic will take care of it." Clerks from Bank Ally call me every day. Sadly, the first salesperson advised me that the vehicle was sold the next day. 5 hours later I received a random text from a different sales rep asking how my test drive went. DO NOT TRUST RAY! The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. I was looking for a pre owned vehicle with low mileage. On April 3, 2018 I got a bill and welcome letter from Ally Financing. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. Directions. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Texted them to tell them and was told to take it to their shop which was fixed! Get a Kelley Blue Book instant cash offer. LOS ANGELES CALIFORNIA, Joseph Ilardi Joe Ilardi, joe_drFizzy, Journey Hemp co, Joseph Ilardi is a drug using, perverted womanizing creep Orlando Florida, Amazing Offer LLC Amazing Assets LLC Amazing Flipps LLC Michael Hilliard Ray Haynes Brittany Kerr Michael Williams They find houses of people that have died having little to no family. So now Im paying for car thats just parked! 2. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. strict standards for business conduct. View all hours. 72 Verified Reviews. There was a problem with your loan.". Dominate search results. Unlawful and unprofessional. How those businesses take care of those complaints is what separates good businesses from the rest. No problem I was told. We inform our customers with the most accurate information we have at the time. Why Ripoff Report will not release author information! As a matter of policy, BBB does not endorse any product, service or business. Well guide you through the process. All rights reserved. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. They gave me a different one that needed new Brakes and tires. Merlex did not have the vehicle we were interested in purchasing. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. Save. flexible hours. I was scared that they will break my doors, windows and home stuff. 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. "Mike" told me that they no longer wanted to do business with me. I was very scared that they will frighten my daughter and neighbors. Anyone from afar could see that the reason they were doing this was because we left a negative review. Bait and switch tactics, not one car pictured I was interested in was available. BBB is here to help. At that time Ally bank had not yet receive a contract from the dealership, but they guaranteed that upon receiving they will cancel financing. NEVER!!! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. Completely Shady, especially Ray the owner. |. The police officer asked "how? I submitted an application to police. Copyright 1997-2023, Ripoff Report. Two Classes of consumers are eligible to make claims in the Merlex stucco settlement. Or at least Bill of Sale. 1492 customer reviews of Merlex Auto Group. JULIAN TOOK VERY GOOD CARE OF ME. Walter refused to pick up the phone and texted the mechanic that someone from the dealership was coming to take the car. Domain Created. I contacted "Walter" who quickly asked "when can i come in? I said I was not pleased but sh-t happens. Hiding negative complaints is only a Band-Aid. Call Today +971 2 4440458 Al-Muror Road, Behind Al-Mushrif Mall, Abu dhabi Consumers love to do business with someone that can admit mistakes and state how they made improvements. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. Great deal done. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. Hiding negative complaints is only a Band-Aid. Got in contact with Julian shortly after the price dropped. The Federal Trade Commission and the State of Illinois are taking action against Napleton, a large, multistate auto dealer group based in Illinois, for sneaking illegal junk fees for unwanted "add-ons" onto customers' bills and for discriminating against Black consumers by charging them more for financing. The sals person was nice but this dealership runs some kind of scam. (I was looking for financing for my daughter, starting April 1, when she starts her new job). They are hard to deal with and VERY unprofessional!! I visited Arlington Police Department. Always go with your gut feeling! Mike seemed to have no recollection of our earlier conversation and the only thing he knew about the car was, "it's still here." we have that vehicle on the lot and come and talk to Jessie. When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. You are absolutely right that we should have done a better job of following up with you properly. Arlington, VA. I had told them that I was interested in one car and my daughter was interested in another. There is a second line of financing exists. Dealer said they would call back when the car was back, and never called back. If you do not agree with these terms, then do not use our website and/or services. Its HIS car, not mine. Easy Apply. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. Blessing in disguise Merlex Auto Group. Terrible experience with them. Sales hours: 10:00am to 8:00pm. Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. After speaking to the dealership the day before I was to go test drive the vehicle required when I got there I found out the vehicle had been sold the week before this is something that could have been told to me the day before instead of me wasting my time in the rain to find out this very poor customer service. I had a wonderful experience purchasing my used vehicle. Start the purchase online and the dealer will deliver the car and the paperwork to you. Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. Call no one call you back but before I bought car everybody from there company blowing my phone up. Come Jan2022 job reopened so I started to use car frequently. He told me yes! Gave me numbers on the phone. The manager Walter prepared Purchase Documents set. They have the best inventory of lux cars. As the possibility for human data entry error exists, we apologize for such errors in advance and disclaim any liability for inaccurate information on these pages made as a result of typographical and/or unintentional mistakes and errors. I said I want to return car. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 235 Reviews. I would love to see how they are booking their vehicles to the bank. I didnt bother to haggle and walked out, DO NOT BOTHER WITH THESE PEOPLE. Ripoff Report has an exclusive license to this report. File your review. and why? One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. Dealt with Jason and Walter. This rating includes all reviews, with more weight given to recent reviews. International Association of Better Business Bureaus. 1105 N Glebe Road, Arlington, VA 22201. From this document I defined the total selling price for the car. I left with a Mercedes certified vehicle that has all of the bells & whistles. Ally bank gave me the reference number. Confirmed my appointment a bit before noon. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. This was the most stressful experience I've ever had buying a car. It's been two days, I have not heard from him since. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. Merlex Auto Group Dealer committed a fraudulent deal selling me a car. This was not what was discussed. Merlex gave me a great experience. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! United States. :$6K . Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. Flew in two days later from Georgia. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Before leaving, Ray gave his number, stating "Any issues, just let me know! Almost half have been Mercedes and BMW's which is what we were looking at. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. Search job openings at Unique Auto Import. I asked to provide me with absent pages in my Purchase Documents set. MerlexAutoGroup proposed to apply to the Pentagon Credit Union for a car loan for me and not wait for April 1. Merlex Auto Group. 185 were here. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Another car stalled out and wouldn't restart within 50 feet of the lot. There is no any information about this second line of financing. They did not have the car I requested online available. I drove far to get the vehicle I wanted. There are no page 1 and page 2 of the Buyer Contract. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I did not check the completeness. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Dear Mr. Bill, In the original write up they said that the car ran perfectly. All rights reserved. Purchased 2015 ******** **** ***** July13 2020 during COVID. Reviews. The Purchase Documents set is thinner by 1/3. On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. For important participation details and mileage limitations, please ask your dealer. Was clean and in great condition. Communicates outside of dealer hours!! I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. 3.7. Get more reviews from your customers with Birdeye. Who is ED Magedson - Founder, Ripoff Report. The contract legally bound you to the terms and conditions contained thereinyetyou didn't even bother to READ what you were agreeing to!
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