The function of this entity is to describe the number of units of a specific service bundle with an association to a Recurring Service contract for a specific date range. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. Have an idea for a new feature? NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. Some fields on Entities require an id to a parent Entity. You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. IMPORTANT Except in the case of certain entities, when the APIreceives a request to update a field that contains Rich Text, the APIwill update the text-only version of the field and overwrite the data in the Rich Text field with plain text. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. It determines a customer's total taxes on billing items. This data will not change during update operations. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. A table that lists all standard Autotask fields by Field Name and provides the following information for each field: Field Name, Data Type, Read-Only, Is Required, Reference Name (provided only if the field is a reference), Picklist, and Picklist Parent Column Name (only if the field is a picklist child). /*Timestamp format article. When updating a field that has Rich Text, the APIwill return the text-only version of the field. In Autotask, you can create ticket categories that are identified as API-Only. This entity represents time off requests submitted by Autotaskusers. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
Refer to the About entity fields section of this article for more information. When it is expanded on the New Note or New Time Entry form, the New Attachment dialog box will open automatically. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. This entity describes the refund or credit charge that generates when the RMA is set as Authorized on a ticket with the RMA ticket category. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. This entity describes notes created by an Autotask user and associated with a Product entity. You use it to override your company's standard role rate for labor tracked against the contract. rev2023.3.3.43278. To complete the attachment process, you must save the note or time entry. This entity describes an Autotask Contract. This entity is only used by multi-currency databases. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). This entity represents aliases for ticket and article tags in Autotask. Invoice templates define the appearance and content of an invoice generated by Autotask. Autotask creates a ticket. On the incidents, the Internal Notes are created as a reply to the Summary Notes. This entity describes the Resource Role and Department association. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. LOB security is respected in the API. window.open(uri);
This entity's purpose is to describe a Service entity assigned to a ServiceBundle entity. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. How do I align things in the following tabular environment? Access to version 1.6 will deactivate in Q4 2024. If an unsupported entity receives a request to update a field that contains Rich Text, the API will update the text-only version of the field and overwrite the data in the Rich Text field with plain text. Although you can query this entity, it contains one or more fields that are not queryable. It represents any organization with which you do business. Want to talk about it? DocumentConfigurationItemCategoryAssociations. This entity represents ticket tag groups in Autotask. It allows you to create, query, and update expense line items through the API. This entity describes a cost associated with an Autotask Ticket. Can Query is not included because non-queryable fields are listed under a separate heading. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. This entity is only used by multi-currency databases. The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. This entity describes an Autotask Product with an association to an Inventory location in the Autotask Inventory module. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. Wherever it is available, it tracks essential information about the record. /*]]>*/Want to tell us more? Refer to The Rich Text editor to learn more. Autotask Service Bundles group multiple Services for purchase. This field is editable for tickets whose ticket category is 'RMA.' Find centralized, trusted content and collaborate around the technologies you use most. If the current priority is inactive, update() is allowed if the Priority value is not changed, or if Priority is changed to an active value. This entity contains the attachments for the TaskNotes entity. If the ticket category was configured to display them, additional ticket fields appear in this section on time entries and notes. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
The API currently exposes the following entities. This entity allows all items in a checklist library to be added to a ticket. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). When you enable the Organizational Structure feature in Autotask, this object describes an organizational structure Line of Business. Every attempt gives me a 500 server error. This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. Thanks for your feedback. This entity represents the categories for documents in Autotask. When querying, a small number of entities contain fields that you cannot query. Have an idea for a new feature? The function of this entity is to describe the resources associated with a Company Team. When you enable the Organizational Structure feature in Autotask, this object describes an Autotask Resource association with an organizational structure pairing of OrganizationalLevel1 and OrganizationalLevel2 (OrganizationalLevelAssociation entity). This object describes Autotask Assets (previously known as Configuration Items), other than the primary Assets (Ticket.configurationItemID). The function of this entity is to describe the tax rate for a specific billing item. This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. This entity surfaces the Autotaskversion number. Attempting to edit this field on a ticket with a different ticket category will result in the supplied value being ignored. It describes whether an Allocation Code of type Material Code on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. All text formatting and images will be lost. Refer to Adding and managing attachments. Each of the entities inherits from the Autotask base class Entity. This entity describes an Autotask Service added to a Recurring Service contract. /**/Want to tell us more? This entity is only used by multi-currency databases. This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. The status code getting printed here is 401! The returned body will be super useful going forward if you can get it though! Press question mark to learn the rest of the keyboard shortcuts. The purchase approval option is available through Autotask procurement. This entity's purpose is to describe a template that defines the content and appearance of an Autotask Invoice. Each entity type object contains an array of properties that describe instances of the entity type. They are also not exposed in the API or LiveReports. The following table describes the standard Autotask field objects for this entity. The ConfigurationItemRelatedItems entity enables you to view, add, and remove related child or parent CIs in Autotask. ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. function SendLinkByMail(href) {
This entity's purpose is to describe an asset category. [CDATA[*/
Refer to Forwarding and modifying tickets. This entity describes an individual business unit that has an association with a company in Autotask. This object describes notes created by an Autotask user and associated with a Asset entity. Any unsaved changes in those areas will be kept. The function of this entity is to describe the values for custom Additional Invoice Fields that users can add to Autotask for use with Autotask Invoice Templates. Want to learn about upcoming enhancements? The selected recipients are added to the To: field; CC: and BCC: fields are not populated. For more information, refer to Notification panel. This entity's purpose is to describe a Work Type billing (or allocation) code that has been excluded from a Contract. To verify and configure these settings perform the following steps. Refer to Autotask Integration and Monitors. This entity contains attachments for the Opportunities entity. This entity contains attachments for the Companies entity. Every resource is associated with a location. This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. Everything else looks correct! . By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. In this section, you add new attachments. If selected, only internal Autotask resources will be able to view the note, and the, you opened the Time Entry or Note page from the Edit Ticket page, you don't have permission to edit tickets. You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. If no TicketCategory is passed in, the API will use the logged in resource's default category; if the resource does not have a default category, the API will use the Company's system default ticket category. This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. This entity describes an Autotask Appointment,a scheduled calendar time that is not a service call. This entity describes an Autotask Opportunity. IMPORTANT If the New/Edit Time Entry or New/Edit Note dialog is saved on the Edit Task or Edit Ticket page, both the details panel and main canvas will be updated. The Ticket entity will support the Ticket Category: The following fields are not editable when ticket category is RMA: AccountID, InstalledProductID, TicketType. This entity describes an Autotask ticket assigned to a service call. NOTE If the Ticket Note or Ticket Time Entry page is opened from the Edit Ticket page, Forward/Modify is disabled. In Picklist, an inactive TicketCategory displays in italic text. These are referred to as Reference fields.
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