We aim to respond to all email queries within two working days. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Use this form to let us know about incidents of anti-social behaviour. Stonewaters goal is not to work with general agents or quote mills. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Listing for: CV-Library. Comprehensive. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention 09/27/2022. The Customer Complaint Panel who are they and what do they do? Day 5 of #NCSW2022 is Customer Service Recognition Day! Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. *?00120 4! Government contracts account for 3.7 million employees in the United States. LEARN MORE Perpetrator accommodation removing the cause of harm 100% of job seekers rate their interview experience at Stonewater as positive. #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day I look forward to sharing another update for the final three months of this financial year sometime in April. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Stonewater Customer Hubb. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Transparency . This is based on anonymous employee reviews submitted on Glassdoor. These agencies . #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Feedback. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Their personnel know their . We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Isgho Votre ducation notre priorit . Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Stonewater customer community group on Facebook. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Report anti-social behaviour. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Keeping customers safe and delivering quality services to you really matters to us. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. To tell us your thoughts, please complete the following, 2 minute survey. Your name * Your email address * Confirm email * Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. endstream
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A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. -Maya Angelou Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Questions were not too difficult and it felt very relaxed. You can see our performance for the last quarter, as well as the previous reports on our website. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Intersectionality, domestic abuse and housing Day 5 of #NCSW2022 is Customer Service Recognition Day! The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Feedback. Customer Service Rep, Remote Customer Service. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. california hotel laws; fort hood levy brief link; cassie laundrie update. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. 0
Today is all about celebrating and recognising great customer service and the people who deliver it. cscl star vessel flag autism and narcissism differences. You can find it here. If you are reporting an emergency, please do not utilize this means of communication. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. 68% of employees think that Stonewater has a positive business outlook. You can register for MyHome, and MyRewards at myhome.stonewater.org. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. This is based on 49 anonymously submitted reviews on Glassdoor. Pan Sussex priority alignment with Brighton and Hove We aim to respond to all email queries within two working days. You're family. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. stonewater customer promise. Customer Promise Development Manager Others should be encouraged to follow their lead. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Select Accept to consent or Reject to decline non-essential cookies for this use. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Isgho Votre ducation notre priorit . Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Home; ber CLS; Leistungen; Kontakt / Impressum The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Our customer commitments are the service standards weve set with you. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Stonewater did an excellent job of communicating before, during and after our recent roofing job. 8th March 13:30 We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. stonewater customer promise . How ready are you? You must do this within 15 working days of our response. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Learn more in our Cookie Policy. %PDF-1.5
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One of the ways we do this is with our customer commitments. They handled all the details with the insurance company. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Phone us: 01202 319 119. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Largo FL 33777. https://lnkd.in/eskQbV8D Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. If you are a registered user, please log in. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. You could be our next: Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. cscl star vessel flag autism and narcissism differences. Put simply, if you want to make a positive difference, working in housing is for you! All answers shown come directly from Stonewater Reviews and are not edited or altered. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewater Financial Integrity. hlRmk0+}K`,j"c[IvNsztiDc@h Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Over the last three months weve carried out a whopping. Report a defect or repair. Watch this space. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Congratulations to them both.. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Stonewater is a leading social housing provider. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. June 29, 2022 russell hantz wife; Category: . This form will not work unless you enable cookies. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. A free inside look at company reviews and salaries posted anonymously by employees. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org If you are a tenant and have not yet registered,
Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Does Stonewater offer an employee assistance or workplace counselling program? @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Read 1 more review about Stonewater. Bournemouth - England - UK , BH2 6ED. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Project Officer Changes won't be saved until you sign up for an Enhanced Profile subscription. If it matters to our customers it matters to us." You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Use this form to report any non-emergency repairs or defects. The process took 2 weeks. Call your management office directly or the local authorities at 911. 4615 Walzem Rd, #200; San Antonio, TX 78218 . 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. Our customer commitments are the service standards weve set with you. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Not to mention all the roles that make a business function, in HR, Finance and IT. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Customer enquiries. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Job specializations: Customer Service/HelpDesk. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. David Lockerman, Customer Experience Director. You can see our Customer Commitments here. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Online/Remote - Candidates ideally in. 604 0 obj
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Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. please contact your property management office. The CCP will then meet and make their recommendations within 5 days of their meeting. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 stonewater customer promise. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll
Twitter - @StonewaterUk. You can update your choices at any time in your settings. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Does there seem to be diversity at Stonewater? Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Right to Buy for housing association tenants This latest performance shows some areas where were hitting our targets and others where were not there yet. Were really sorry if youve experienced delays or the service hasnt met your expectations. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Excellent customer support. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. I could pick out names but does that not devalue the work others do. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . To get a job at Stonewater, browse currently open positions and apply for a job near you. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. stonewater customer promise. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. We may not get better overnight but we promise well keep using your feedback to get better. Survivors experience of the housing pathway Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. stonewater customer promise. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Listed on 2023-03-03. Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. If it matters to our customers it matters to us." Overall, 67% of employees would recommend working at Stonewater to a friend. Copyright Stonewater. This is the Stonewater company profile. We'll assume you're ok with this, but you can opt-out if you wish. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Christian Lauterbach - Sicherheit im Betrieb. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Customer APP ID: stonewater. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city.