Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I just finished the superbadge. Trying new things- my baby brother practiced crawling through a tunnel. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Please post some details of what you have. I have sent screen shot of my report to rebecca@capstorm.com . Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I am getting mad over this error now. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. My brother has started to play with me! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I was very impressed by this post, this site has always been pleasant news. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. R&D, A project with Daddy: My favorite daily process! Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). :) I'd reconsider that time trigger. Excellent statistics for your blog, thanks for taking the time to proportion with us. This worked for me. Youll need to enable this whole feature before you start I wont give away what its called! )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Are you sure you want "email to case"? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Note the filter. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Theyre such a useful way to remember what needs to be done before you start. This is a fun challenge - if you are, like me, a total Service Cloud novice. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. For example, Basic vs Premier support. This comment has been removed by the author. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Does it work? Also, I've included Entitlements in the console. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! "Can you please help me, what am I missing? Any help! Remember you can only have one assignment rule per object and the instructions specify two routes. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. You also get personal insight into the life of a Trailhead Baby! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Thanks a lot in advance. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. The simple things Hey, i'm on challenge 3 and almost done. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. These have different SLA milestones an agent has to hit its the same in this section. Challenge 1: Automate record creation. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I'd bet that the solution is to "clone" not rename. * Able to be used on a profile level? Ask Question Asked 2 years, 8 months ago. I'd try again since Trailhead had issues yesterday. It's likely something simple like an extra character. to your account. Are you sure it is about that? As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. But I didn't complete it. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. The free lemonade offer worked! I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. I have both Email to Case and On Demand Service enabled on the Email to Case page. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I was creating 'wrong queue' queue . Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure you set up the routing for Advanced Cases properly. Thanks so much for responding. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. We can't find the 'Customer Case Team' role. for Challenge 7. Review the steps to rename the console to 'Cloud Support Service Console'. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Thanks a lot because I asked SF support and got this answer which did not help me much. Did you check the little box to activate the entitlement process? 3. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Would you like to share a few more details on how you currently have things set up? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Thanks a lot. If you did them recently, try not to leave it too long to attempt this superbadge. Do your routing configurations tie to the correct queues? This thing is just hosed and I'm only on #2. Don't be worried if you are updating several page layouts plus the console app. Do share more like this. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Any ideas that can help me? Checkboxes: Missing 3 that should be checked. I am having trouble with step 4. An action can be added to the page layout. In fact, you need to have better coding style to pass the challenges. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Think of this like a Sales Process. where you have opportunity stages associated with the process. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I don't know what else to try. (Hint- The name of the component is not "entitlements"). Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Your help is needed! Confused? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Sorry . It is reason i m getting this error. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Module. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Well occasionally send you account related emails. 43 are for Admins. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Make sure that the correct date range is selected. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Tags For those of you who know me, you probably know that Im lucky enough to have a job that. It's a status. If you can not, I'd look around at permissions. Are you using a Dev org or a playground generate from Trailhead? @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. How would you enable people to select cases from an organised list? Appreciate any help. I hope that you feel inspired. Thanks for your time! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Some changes are done at Challenge 2. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I didn't change anything and retried the "Check Challenge" just now and it worked. This superbadge in specific helps building reusable granular components. Hi Trailhead Baby, I'm losing my mind here. Create the Cloudy Technical Team support process! kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. It was an interesting project, and I wanted to share some lessons learned from . Thanks. It still gives me the same error that it isn't found. I tried 10 different possibilities. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. These are instructions on the types of rules you need to make. Right now he' taking a nap.so I'm off to edit some reports! please verify. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I have the same problem, I have the same problem, could you solve it? Look at the page layout again- there is another item you will need to add. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. That is why I referred to the question that was asked to you before on May 31st. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I also ran into this after copy pasting the API Name out of the error message. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Challenge 4 Case Routing. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. He laughs when I poke his nose and tries to take toys out of my hand. Thanks. Use another way to specify capacity for the routing configurations. Have a question about this project? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Below are tips and gotchas for each report / dashboard. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. I'm chasing my own tail. Hello, I passed the first challenge but i still have a question. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Did i use the wrong template? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I've had it take up to 24 hours :(. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn You, my amazing reader, get more than tips for a Salesforce Superbadge. I am glad that you figured it out. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The custom email button I made was visible instead but was not approved by the Trailhead check. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Found my mistake (apart from taking it too literally). Review the steps to ensure you create the Cirrus Support Process. Coild you please help me out? You write beautiful things. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Review the steps to create the 'Cloud Technical Team Support Process'.". I removed those and then the trailheadapproval was there. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. "Im not able to add instructions in the macro. I'd just give it 24 hours then recheck the challenge. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. You will need it. But I have created this Data Category, so I'm not sure what the issue is. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Keep working, great job i believe you should like my post home care specialists. Is knowledge.* On the lightning page layout? (I made a custom button as well for this one.). Why the change of heart? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Usually this is due to some pre-existing configuration or code in the challenge Org. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Usually this is due to some pre-existing configuration or code in the challenge Org. New Profile button, instead of hitting the Clone button on the Technical profile page. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." You cannot customize its label or logo". Excellent article and with lots of information. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. This is my journey- a normal kid by day- a Trailhead explorer by night. Its upsurd. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. My bet is that you missed one checkbox in the setup. Thanks, Michal. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Ensure you group report results correctly. " No. No idea what is missing. any ideas? Sales at Lychee shadow I got the stages added - its the 'and assign' that's hanging me up. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Something a little odd- Have you added the chatter feed/publisher to the layout? Prework and Notes. When I made mistakes, I simply reverted to the last saved version. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Ask Question Asked 2 years, 8 months ago. The demand for UI/UX design implementation is continuing to grow. Glad you solved the problem! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. I also confirm that no additional code exists in this org. I am not sure what I'm doing wrong? Thanks @ Tarik, the directions states to create two roles, which I did. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I also got this error. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I made two dollars today! Have you set up the routing address? Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Any advice?Thanks in advance! Review the steps to rename the console to 'Cloud Support Service Console'. Processes. Tnx, hmmmm What you have sounds correct. Thank you for your time and response. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Start in setup. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Usually this is due to some pre-existing configuration or code in the challenge Org. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. I used a new trailhead playground created exclusively for the service cloud badge. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I'll take a look as soon as Trailhead is back up! Ensure you create the Cloudy Weather Resolution automated action. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Service Cloud Specialist Superbadge - 4,5,6,7. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. It is now working. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Even clicked edit and save for the profile after changing console settings. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Make sure that the correct date range is selected. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I am the Trailhead Baby! Two things try a different merge field for the name. And of course, I just tested the challenge 4 again and I passed! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I dont see any check box under layout properties of Knowledge. Various trademarks held by their respective owners.