gateshead council repairs

Gateshead, England. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. : 50K - 53K. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. As a tenant you are not automatically covered for any of your home contents. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. We will tell you in advance when any work like this will happen. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Top Jobs in Gateshead, England. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As part of our commitment to quality services, we aim to provide a reliable and quick repair service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. 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These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Homepage for Gateshead Councils Benefits and Council Tax information Call us on 0333 050 8887 to start the process or fill in the form. The council is responsible for most repairs to your home. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Always ask to see this card before letting anyone into your home. This includes both small leaks and emergency repairs. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Planned repairs usually need an inspection before work is done. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". % As a council housing tenant, you are entitled to a good standard of living. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Failure to do so could give you grounds to make a council house disrepair claim against them. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. We hope to reschedule these eventsat a later date. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. You should report any damage to your local housing office. Youll be paid a competitive salary plus additional allowances where relevant. We will pay compensation for damage which is our fault or our contractors' fault. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Any resident with My Housing Account can access this service. Gateshead Council aims to complete the backlog by late March next year. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. All rights reserved. 2 0 obj Our business support events remain cancelled for now. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". If you continue to miss appointments for repair work you may be charged. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Gateshead Council. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Time to have your say on the future of our leisure service. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Our business support events remain cancelled for now. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Gateshead Now is a collection of the latest news from Gateshead Council. Reporting repairs Home. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Internal deterioration such as damage to carpet, walls etc. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Whats in it for you? Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Office 3750 Do you want to work with us in helping to create spaces that are great to work and/or live in? The contractors are currently repairing seven properties a week. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Were delighted that you want to come and work with us. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Repairs update You can now report your non-emergency repairs. Employer Est. Gateshead Council aims to complete the backlog by late March next year. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. If so we can help you claim compensation on a NO Win, NO Fee basis. stream Work to the outside of your home may not need an appointment. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. You can create a free account to post activities, services and promote organisation working in Gateshead. 3 0 obj However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If this is not possible, we will replace with the items we hold in stock.