We love theme parks and have been to a couple that are doing the precautions for Covid correctly. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. DollywoodPlease visit theLost and Found Pageto file a lost item claim. All tax rates are subject to change without notice. Passholders who have received a refund, will need to purchase a new pass. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Dollywood, originally scheduled to hold its . 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. The black diamond indicates a high thrill attraction; the blue square indicates a moderate thrill attraction; and the green circle indicates mild thrill attraction. The theme park in Pigeon Forge notified the Tennessee Department of Labor and Workforce Development of the layoffs in . Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. Set in the region's foothills, the amusement park is located at 2700 Dollywood Parks Blvd, Pigeon Forge, TN 37863. However, some AAA chapters have opted to sell Dollywood and Dollywood's Splash Country tickets. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. We are unable to make exceptions. Return Costs. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood or Dollywood's Splash Country. All persons, bags, and belongings in, on, or about the Property are subject to security and safety searches, including physical screening and metal detection procedures. 2. Properties, entertainment, shows, craft showcases, rides, attractions, and festivals, as applicablemay be closed due to maintenance, special events, or weather without notice and without liability to Herschend. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. All linked passes in your account will be evaluated for renewal. Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . All payments must be made in full. Private nursing area furnished with six gliders with foot stools, Two baby changing stations and a restroom. (There are also "mask-free break zones" but social distancing is still enforced.) The Dollywood Emporium, Gazebo Gifts, Mine Shaft, Ranger Supplies, Temple's Mercantile and Hillside General Store have an assortment of over-the-counter medications, sunscreen, bandages and other items that might come in handy. Simply use the zip code "37863" on the weather website or mobile app of your choice. Dollywood is located in Pigeon Forge, Tennessee, 35 miles southeast of Knoxville, off I-40 at Exit 407. We hope it doesn't happen, but prepare just in case your little one gets separated from you. Standard parking fees apply. Dollywood has . The park wqs decorated great and we had a great time. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. If you need to return an online purchase, please use our mail-in process. Walk, dont run. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. You'll find them at Aunt Granny's, Miss Lillian's Smokehouse and Fried Chicken, Hickory House BBQ, Grandstand Café, Red's Diner and Victoria's Pizza. While all rides and shows are still FREE with your paid admission, TimeSaver helps you maximize your visit so you can spend less time waiting in line. You agree to comply with all the applicable rules, policies, terms and conditions ("Event Rules") for each Event. During storms, re-opening will be based on when the weather has moved away from the park. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Most of the staff also returned to the park to resume their previous roles and some new ones . There are multiple reasons for this but contact us if you would like to renew that pass. Pets are not permitted. The wristbands correspond to the color-coded information displayed on signs at each ride. Please note that changes may occur at any time, based on available public health information. Followingthe vaccines development and emergency use authorization, the 75-year-old Parton received theshot in early March, tweeting, Dolly gets a dose of her own medicine., THE HILL 1625 K STREET, NW SUITE 900 WASHINGTON DC 20006 | 202-628-8500 TEL | 202-628-8503 FAX. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. COVID-19 Policies. Learn more about the opportunities listed below. Subscribe to our newsletter, special offers and promotional emails. Temperature checks will no longer be required before entry for the public and employees, but people will still have to do self-assessment health screenings before entering the park. We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. Dollywood is NOT. Dollywood welcomes service animals on a leash or harness, but service animals are not permitted to participate in the attractions. There is no need to call with changes to park admission only reservations until your count is final. In the event of occasional inclement weather, we may need to close some or all of our rides. If you visit Dollywood on Sunday, join us for our non-denominational morning worship service at 11:30 a.m. each Sunday in the Robert F. Thomas Chapellocated in the Craftsman's Valley. Doha, Qatar - Qatar Airways has paid out over USD $1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel. 1. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. . If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Established in 1986. and . However, guests are allowed to bring one unopened bottle of water per person. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, Make Dining Reservations at Song & Hearth. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. . You can view height requirements on each ride page on the website. Unfortunately, due to COVID-19, Dollywood was slow to open this year. Groups refunds will be given in the same manner that payment was made. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Be sure to check the schedule prior to your visit for the most recent updates. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. . Available on a first-come first-serve basis. Heres a list of the most-commonly asked questions", "Its a valid question. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. Proper attire is required at the Properties at all times. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. Excused Murdaugh juror left a dozen eggs in jury room. Guests must only use designated entrances and exits and only during operating hours of the Property. If the linked pass is eligible for renewal, the pass is selectable on the Link Passes page. DollywoodDollywood's Calming Room is a quiet, relaxing environment where the Guest and his/her family can feel safe and at ease.The room is equipped with sensory items such as a weighted blanket, fiber optic strands and a teepee. Excessively torn clothing is not permitted. Purchases of Items from Herschend, whether an On Site Purchase or a purchase using the Online Service are referred to herein as a Purchase or Purchases. Rain checks MUST be obtained before leaving the park. This allows you to park your RV in our "Permit Parking" lot. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges . TimeSaver Passes allow you expedited access to lines at select* rides. Country music legend and philanthropist Dolly Parton's amusement park, Dollywood, updated its COVID-19 restrictions this week. For Dollywood's Splash Country visitors, we offer TimeSaver H2O, a convenient line reservation system that allows you to reserve a position in line for many of the water parks most popular attractions-- without standing in line! Apologies for this! DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Rain checks will be valid for one-day admission on any operating day in the current operating season. Preferred Parking is also available for $30. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. Children can ride if they meet both the minimum height requirement and additional rider requirements as established by each ride's manufacturer to ensure guest safety. Groups must make reservations at least 2 weeks in advance in order to receive one (1) complimentary ticket per fifteen (15) paid. For your convenience you may have your hand stamped at the exit. . Any person refusing to comply with security and safety searches will be refused entry to the Property. For your convenience, Package Pickup is staffed until Park closing. With the new "reservation" system in place, I am a bit worried about locking. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Complimentary transportation is available between Dollywood and Dollywood's Splash Country via the parking lot trams for all guests wishing to travel to both parks on the same day. The Smoky Mountains Sightseeing Flex Pass Titanic Museum Pigeon Forge Admission Ticket. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) But please let us know if you continue to receive this issue at 1-800-Dollywood. Although there is no microwave available, Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. You can access them from the order History module within your account though. We stood in line for at least half an hour behind a large family who did not wear masks. Payment must be made with an organizational check or credit card. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) On Mobile, the Sign In or Register and Account links are in the hamburger menu in the upper LEFT. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. DollywoodYes. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. Try out our tool below to find the answers to our most common questions quickly. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. Tripadvisor performs checks on reviews. Joey Buck, park chaplain for 12 years, said Sunday services at the . Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. Individual rain checks will be given when one-day admission tickets are presented at the Groups Booth. Dollywood and Dollywood's Splash County will reopen June 17. 2700 Dollywood Parks Blvd. Visa, MasterCard, Discover, American Express, organizational checks & cash. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. If youre visiting Dollywood with children under 48 inches in height (or youre just not sure), make sure to visit the parks Centralized Measuring station located located next to the Dollywood Emporium across from the Southern Gospel Hall of Fame as you enter the park. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. If the pass associated with your account is NOT eligible for renewal pricing and the pass has been voided, you will see the "Don't Renew This Pass" checked and that pass cannot be renewed. We are possibly coming back at Christmas time, but we will DEFINITELY not be coming here. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . RV parking lot is not available for overnight parking or camping. These markings were almost universally ignored and again no reminders were issued. Tickets are valid for the dates shown on the Ticket only and are good for all entertainment, shows, craft showcases, rides, attractions, and festivals, as applicable, but do not include games, parking, and separately ticketed concerts and attractions (provided, however, parking may be included when purchasing certain season passes at specific Properties, see the applicable website and description of the applicable Item for details). Having some questions about visiting or booking? Call center hours are 9-5 Monday . We offer both Regular and Unlimited TimeSaver options. Each January and February the Entertainment department conducts auditions in several cities and at Dollywood. Weapons and alcoholic beverages are not permitted on Dollywood Property. Please see Dollywoods. And this Intercontinental - where Decman booked - two days prior. Youll receive a card indicating the time your item(s) will be ready. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Please call us at (888) 428-6789 for more information. If this occurs, please return any forfeited comp admissions/meal vouchers. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Please note that changes may occur at any time, based on available public health information. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. Companies are having to dig deep for refunds and some have been refusing, or pressuring people to accept vouchers and the Competition and Markets Authority (CMA) has set up a COVID 19 Taskforce to . Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. PLEASE READ IT CAREFULLY. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Otherwise, your groups refund will be adjusted accordingly. You can apply your paid one-day admission toward the price of a season pass. Tickets will be confiscated if altered in any way. Dollywood Silver Season Pass: starts at $149, includes 2 Bring-a-Friend Free tickets and a discount on lodging. Social distancing. This program is easy; heres how it works: The entire group enters through the regular guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. We cannot honor out of state tax exempt forms. The use of illegal drugs is prohibited at the Property and at all times during participation in any Herschend Activity. Please call (888) 428-6789 before returning tickets for assistance on your groups refund. Space is limited, and reservations are highly recommended. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. Herschend reserves the right to deny admission, prevent entry, require an individual already admitted to leave, or ban individuals from the Properties or from participation in Herschend Activities, without refund, liability or compensation, for failure to comply with any of these Terms, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances otherwise so require, in our sole and absolute discretion. Yes, sometimes you go to try out a bucket list of rides. Plus, learn more about TimeSaver and how you can enjoy More Time, Less Wait! This transaction must be made on the day of your visit before leaving the Park. The parks employees will still be required to wear masks at all times on the property. Rain Checks are not available for Season Passholders. Dollywood is pleased to offer a variety of parking options based on our guests' needs. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. Park Hours Sign In | Register Search. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Must not wear garments or carry items that display objectionable material in a family environment, including obscene language or graphics. Passholders are required to have a My Dollywood Account when renewing online. Please contact us at (888) 428-6789 if you need to cancel your reservation. (except for special events as designated by the Property). Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! Without a reservation, we cannot guarantee there will be availability on your day of visit. A host will measure your child and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. The big home rental sites have different policies. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Limited Park Capacity, Advanced Reservations Required. Any other items that Property personnel determines, in its discretion, to be suspicious or potentially harmful, unsafe or disruptive. We love to go to DW in October! Apologies for the confusion. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. From there you can click/tap "View" for your digital ticket pass. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Updated: 2:27 PM EDT May 18, 2020. For the safety of our Guests, children must be 13 years old or older to enter without an adult. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Park Hours Sign In | Register Search. Park Hours Sign In | Register Search. Operating hours for the entire season are published as soon as they become available, but are always subject to change. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. For Dollywood rides, you can also find height requirements on the mobile app.