You purchased a specific quantity of an item, but received the wrong amount. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. Cheaper seller scam: 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. No they dont. So, that explains the different labels and (possibly) the Fragile stickers. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Read the feedback other have left for the person. In this scam, the buyer then accuses you of sending a damaged item. You're not supposed to be liable for anything that happens to it after that. Did you try talking with the buyer? I responded to the return but Im really freaking out. Create an account to follow your favorite communities and start taking part in conversations. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Made sure we sent all images to amazon as it was within 30 days of purchase. I sell on Ebay myself. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. If the package was mixed up by GSP, then they should handle it. Record any serial numbers or unique codes. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. I asked for a picture from the buyer and it was some plastic item. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. What if the buyer is not trying to rip you off but simply made a mistake? Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Otherwise she wouldn't have bothered. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. . I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Item compatibility is buyer s responsibility. I've taken back an item I never sold lol. I would do that myself in those circumstances. Press question mark to learn the rest of the keyboard shortcuts. Plus get a receipt from USPS. eBay somehow refunded the buyer automatically when the return was delivered. @deala0621:There's no point in contacting Canada Post, or USPS. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense E bay in many cases are making more profit than the sellers. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If you've changed your mind about the item, check with the seller to see if they'll accept your return. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Two moths ago, a parcel comes back. In this case, the purchase may be completed without flaw. Can Usps Tracking Be WrongPost Office have such a horrible . The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. IN THE LAST STRIDE. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Am I supposed to follow up with Royal Mail or it is now his responsibility? You end up owning expensive packaging, without the desired product. Funny thing he could never tell me what he claims he got or send me pictures. 2023 Comparitech Limited. To get a refund from USPS, your eBay buyer can: Submit an e-form. I told Ron that this was, "pardon my French, absolute bullshit." Yes it would be a pain. Usually it will say the name on the package signs for it even if the signature is someone else. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. A buyer from Europe orders at item and pays for it. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. I dont understand why he thought that she wouldnt notice? If you have been scammed, well show you the steps you can take to report it. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). They readily cooperate with law enforcement. Someone did this to me a few months ago. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Then maybe they won't send it back and you won't have to refund. on How do i handle this? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Create an account to follow your favorite communities and start taking part in conversations. I swear. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If the shipped item was sold for under $750, delivery notification is adequate proof. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. FedEx. This topic was automatically closed 180 days after the last reply. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Does it look like your packaging, apart from the labels and the stickers? The item could have gotten mixed up during a customs check? Omg I JUST heard that same story!!!! So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. This is what it takes to get ebay to appeal a return in your favor. 04:28 PM. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Supervisor told me to hold up on Police report and wait for UPS to step in. Fabric: Polydex. 04:02 PM. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. I had to help my mom submit a dispute through eBay, as a buyer. If so, it's definitely not a package I've sent out. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. The final resort is to submit a missing mail search. I'm not sure. by asking the buyer questions or calling the post office? I agree with that. Report a buyer if you think they have acted illegally or fraudulently here. eBay are only concerned with issues that affect their own profit margins. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Check out this video to understand how dimensional weight is measured when shipping. Remember that if an offer looks too good to be true, it probably is. Some of this advice may be second nature to you, or may not apply to all sales. I have no idea how to get on the phone with a live human being? However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Honest mistakes happen. I recently had the same experience. Just thought Id share. Should I contact the postal service? This months episode of the eBay Seller Spotlight podcast is live! Copyright 1995-2023 eBay Inc. All Rights Reserved. That is not the package i sent your cosmetics in. I'm not sure if Canada Post would put those on there?? I mailed a limited edition eye shadow palate to Ontario Canada for $90. Most of them are happy new year banners being returned in Febuary. They will call the number you have on record for this account, so make sure that's correct before you start. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. 05:05 PM. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. From the "Reason for replacement" drop-down menu, select "wrong item was . A neighbor may have picked it up, so it is worth asking around before you contact USPS. The unofficial eBay subreddit. I just wanted someone else to take a look at the photos and tell me what they thought. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Once they have the code, they disappear and make off with your gift card balance. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago "That picture shows different items rather than what I sent. The other thing that is suspect is their account was created the day they ordered the item. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. How were you able to call eBay? 01:24 PM. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. What to do when wrong item received, seller requesting to send to other buyer. Those labels are a lot bigger and I never cut them to a smaller size. They then go to Etsy and order the item from me at full price using a suspect credit card number. I ended up having to give a refund in fear the buyer is going to give me bad feedback. The item I sent out was also tagged, this one is not. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. 26-05-2020 I'll have to ask her what she sees different because I know it's the same. This is the message:Just wanted to say that the item I received was not this one. Message 1of 30 Here are some of the most common ways eBay sellers are scammed. Glad you at least eventually prevailed. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. We had a top where it was returned with snot. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Dispute the refund. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Create an account to follow your favorite communities and start taking part in conversations. Learn the fundamental steps for running an eBay business. Do everything you can to annoy them until they finally just pay you the $900 so you go away. If you get the item back as a buyer you have the option to relist and recoup your outlay. I never sold a necklace on ebay period, and never saw that one in my life. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I also ask if you have me mixed up with another seller you've purchased from recently. Those are not indicative of any scam. Once I listed a new in box item as white when it was really blue. 09-10-2020 Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. I sold an item for $55 and they sent a return saying I didnt send the right item. Help for buyers and sellers. They help the organizations to focus on the other parcels they have to deliver. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. eBay will not assist with a transaction that occurred beyond its purview. 1.6K 17K views 1 year ago Every so often mistakes will happen. Thanks for the reply. How do you prove you sent A? 05:49 AM If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Disputes about the quality of the item are not billing errors. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Do not refund half. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. The item ordered was a coil of hook & loop tape. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Has she possibly got you mixed up with a different seller ? You can report an issue with a seller to eBay directly here. I'll go over how it happened, what I did to fix it, and how you can. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. For approved returns, Mercari provides a free shipping label to the Buyer. 'However once the seller has received the item back, eBay can then step in and review the . When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Copy and save both forms before submitting them. on When a buyer disputes an item, the review is no longer an option unless they "accept the item". On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. - edited Buyer sent me picture of something different in the box. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. They can claim the item was not received, claim a refund and make off with the expensive item. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. But they said flat out "we don't mix up packages" and reiterated. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. "Hi. I've never owned/sold a necklace like that. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I cant believe you won this. Cookie Notice 04:18 PM I've only had to use these pics a few times but they save a lot of hassle. The buyer confused me with another seller. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Well tonight I received the above email. I suspect someone may have been tampering with mail and package in the delivery system. He sent photo of item receivedit is not the item i sent. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I will report this to the post master. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Its unfair they side with the buyers all the time. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. So we repaired and return an annoyed customer but couldnt do anything about it. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Never saw it in my life. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Our app will file a claim in your stead, saving you time and a potential headache. For things like graphics cards your best bet is to sell locally, all cash. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information.