Need a receipt? No, you cant. Do not waste your time purchasing from Fandango. General admission for all adult tickets purchased for performances during matinee hours. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Can I see showtimes for different dates and locations? I get home and decide to view my tickets and I can now see the QR Code and a barcode. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Enter the complete 10-digit phone number. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Refund Policy Do all movies have to be rated? DoNotPay offers you the chance to refund movie tickets online in just a few clicks. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Completely fraudulent activity. Press J to jump to the feed. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? Do You Sell Gift Cards? At that point, locate the movie you are inquiring about and click on a showtime. I tried calling 4 times today, twice they hung up on me. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Phone # on the card went nowwhere, so I googled them. Parents should be especially careful about letting their younger children attend. You can receive refunds for tickets up to 60 minutes before the showtime. Don't waste your money we all work too hard for it. Be sure to note the expiration date on your reward and redeem in a timely manner. Visit your local theatre the find out details on matinee hours. When there's a problem, there's absolutely no support. There are no refunds after the printed showtime. Note: Admission policies may vary by location due to state or local ordinances. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Very poor business model! I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. The matinee hours may vary by theatre location based on market or territory. AMC will not convert a paid ticket to an alist one. You can exchange the ticket for credit and reuse it for future purchases. My first and last time to use them. Should you encounter any issues with the application please contact us at 1-800-541-5555. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. When I get to the theater what should I do? Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. The reservations page on AMC showed a ticket for Avengers Endgame on . Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Regal Entertainment Group theatres are handicap accessible. Contact your local theatre if you have questions regarding any state or local requirements. Scroll down to the theatre you plan to visit, and click on the theatre name. I was able to make a reservation immediately! Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. How Do I Make a Donation Request? By refunding that ticket you lose the right to accumulate VIP+ points. Thieves. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. I contact AMC. I was about to purchase when the screen went blank. So they printed and refunded. Press Most new releases are considered a Special Engagement, but check movie times and tickets for your. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Not all ticket types are available for all performances. Who enforces the ratings? I used Fandango to purchase tix for the new Star Wars movie. Never again. There Is Plenty DoNotPay Can Help You With! We may also accept certain theater partners' gift cards for their theaters. Called 2X have to wait for 24 - 48 hrs . The cost was $12.00. Penny Lanes Bowl & Games REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. They expire after 2 weeks (really, who goes to the movies that often?). There's a little square with the broken image . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How can I find a copy of my confirmation email? Children under 2 who do not require a seat are free. CSR and Supervisor simply read the script over and over and would not issue a refund. AGENCY BAR+SOCIAL Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. This company needs to be shut down, so many horrible reviews and nothing is being done to . $70 spent and had to purchase new tickets to see the show. Employment They do not call back as promised. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Do You Have Student Discounts? I received my confirmation # and there's a link to view my tickets. . They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. I would suggest you avoid this company. What other gift can provide action, drama, comedy and Junior Mints? The next day I notice charge on bank account. Use the, You can definitely purchase tickets online! They should be able to refund to your A-list account. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. What is the Dress Code at Paragon Village? Why do you charge a booking fee? 1/3 spots are taken by a bugged Endgame ticket. The ease of using Fandango was easy. Absolute nightmare company! Bought 4 tickets using a gift card & balance going on my credit card. Login to your Regal Crown Club or Regal Unlimited account. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. They lied and said that there had been a report of fraud and they refused to give me my money. 1. Pretty Much a Corporate ruse designed to make communication difficult. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. Had a similar problem too, but haven't fixed it yet since I don't know who to call. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Review Movie Club Credit Activity. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. Select a movie and showtime, and then proceed to purchase the ticket. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Fandango does not offer partial refunds either. So, step right up for an entertainment treat. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Called customer service and waited for 40 minutes. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Refundsare not available after the booking showtime. Since I did not cancel my tickets before the movie the refused to refund tickets. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Find out how we combat fake reviews. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). As long as you complete your request and submit it before the show starts, you are eligible for a refund. You bet. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Can a rating be changed? Click Print Receipt under Orders. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Yes! We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. View number of available credits for your Movie Club account. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. 2023 Trustpilot, Inc. All rights reserved. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Absolute nightmare company! My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. DoNotPay can help you save big bucks on all lifes trifles! Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Gift card orders cannot be delivered to PO Boxes. What criteria do they use? Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. This along with their surcharge makes them not worth the hassle. Someone needs to shut them down if they cant do better than this. Click Apply. Information provided by various external sources. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. If you want to request a refund via email, here are the steps: Find the confirmation email you received. How to Request a Fandango Refund the Easiest Way. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Films in 3-D may not be available at all locations. The application is provided on an "as-is" and "as available" basis. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. No record of transaction. I realize the last one will be a longshot but I wasn't sure. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. Did not receive the confirmation email until 1 hour . Ushers may conduct additional photo I.D. Sign into your Regal Crown Club account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can I Purchase Tickets atFandango? Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? For some reason, it showed 3 Avengers reservations, even though it should only show 2. I go back to Fandango and they are escalating the issue to a higher level. 2sandiesmail. When I went to the website to enter the codes, their system was down. No children 6 and under are allowed into a "R" rated movie. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Please notify your group sales team member if you do plan on bringing in a cake for your event. You can definitely purchase tickets online! I contact Fandango. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. I recommend no one to use this website. for proof of age for each additional ticket being purchased. Also, thanks for the suggestion of looking on the app. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. All rights reserved. Why can't I register the gift card I received? Can I refund my ticket after I make my purchase? For assistance, contact a staff member. The booking fee is non-refundable. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. And you NEVER get the "forgot your password" email. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Gift cards can be purchased at all or our theater locations or online byclicking here. But the purchase went through according to AMC cause it was using one of my reservations. 126. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). No, the rating system is strictly voluntary and carries no force of law. They refuse to give refunds via email or chat. Here are 8 tips for writing great reviews. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. 2023 . All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Locations with student pricing available are listed on this page. Bought 4 tickets using a gift card & balance going on my credit card. When Fandango works, it's fine. No. Advertise 0 stars if possible. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. The theatre employee can access your order by phone number, ticket ID or confirmation number. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. We use dedicated people and clever technology to safeguard our platform. Impossible to get a hold customer service over phone. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. We also ask that you leave the masks at home. Verification can help ensure real people write reviews about real companies. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). No recording devices (cameras, video recorders, sound recorders, etc.) The only way I could get a credit was if I joined their VIP program. When I click the link to print my tickets, the page comes up only as text. The only tickets showing on my account history on Fandango are the ones I actually want. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. Store or bakery-purchased cakes are allowed only with a pre-planned event. With 3 reservations full, you can not buy any tickets until one is freed up. No, you cant. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". I cancelled my movie tickets and there was some type of glitch because it didn't go through. They issued me a credit and the credit did not work! View recurring transaction details for previous monthly payments. Phone number Phone Lookup. Wrote to them to get refund, no answer. For questions about gift cards check out or Gift Card FAQ. Legal Reigns supreme. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Paragon Theaters is proud to be a partner of Fandango. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Retrieve from your Fandango account: https://www.fandango.com Please call theatre for any local restrictions. What is theDiamond Rewards Loyalty Program? If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Signifies that the film rated may be inappropriate for pre-teens. Their credits DO NOT WORK when you go to book tickets. A month -several emails, 4 phone calls later- still no help! Restrictions may apply for Black, Yellow, Green, and Red Tickets. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. They tell me it isn't their issue and to contact AMC. We are not unfamiliar w/ the use of a computer. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. . Still no response from Fandango. I accidentally bought a ticket to the wrong movie. The theater wouldn't accept Fandango tickets for a refund. This page will provide you with a list of our theatres, sorted by state. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Check balance. 34. How do you get more information about a rating? They called me back 3 hours later at 1AM. Hours. For more information on this policy, please visit www.mpaa.org. Who gives movies their ratings? What is Your Rated R Policy? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. And I get to pay an extra fee for this hassle? Present the barcode on your phone to the usher at the theatre for admission. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. We also accept Promotional Codes and Gift Cards. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. I can promise you !!! This is a small fee the company uses to cover some expenses they are left with once they complete the refund. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. What Does the Fandango Refund Policy Say? Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. No images. How Can I Get a Movie Ticket Refund With DoNotPay? If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! $70 spent and had to purchase new tickets to see the show. The fee is detailed (listed as "booking fee") on your order summary at checkout. We can accommodate small private groups (birthday parties, camp outings, etc. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. ticket-taker) and scan the QR code on your ticket confirmation page. Join our "virtual" program at this link. Recliners Applications reviewed and accepted throughout the school year. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Press question mark to learn the rest of the keyboard shortcuts. We also ensure all reviews are published without moderation. Customer Service chat is the biggest joke. Agency Kitchen Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. No, you cant. I have the exact same error. Our "bookings" (contract with film companies) are for one week only. Do You AllowCostumes? The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. SCAM LIKE: Attempted to use the fandango site. When I got to the theatre they told me my tickets were in Milwaukee, Wi! Click on the link you can find under a headline Refund/Exchange. Yes, it does. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. There are no refunds after the printed showtime. I am VERY UNHAPPY. G - General Audiences-- All ages admitted. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. I checked my email with no confirmation and purchase history on there website. Donation requests must be submitted at least 8 weeks before an event. Additional outside food and beverage is prohibited. 2018-02-10. false. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. They would rather lose customers who have been using them for 10 + years than giving a credit. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). To receive a student discount you must currently be a student. Student discounts are not available online, and are only offered at select Paragon Theaters. Do not use them.Mike. 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