You might not need a visit, just the right advice and help to identify the problem! In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Missed appointments. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? If you cant change your appointment, chat online or call us and we'll do it for you. Job Responsibilities: Undertake poling when required Work on Amount of compensation. as per usual ,engineers working across the road and our broadband goes down. I'm wondering will there be engineers working on a saturday? Theyll aim to do this within 5 working days of you placing your order. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. When you report a fault, we try and assess whether therell be a charge or not. New grading structure. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. 10 reasons to work for BT Openreach. Work programme gives an insight into life as an Openreach engineer. Training is rushed, clothing is poor and supervisory support is weak. Micky37 Asked 22 May 2022 Ask questions and share tips with other people 24 hours a day. The union was . 2023 BBC. Can Nigeria's election result be overturned? Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Engineers from Openreach cut the telephone line while working in the street. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. on 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. "These are the same workers who kept the country connected during the pandemic. If you aren't available, someone over 18 will need to be around. You can view these money saving ideas by clicking HERE. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Monday 9th June 2014. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. ", http://www.speedtest.net/my-result/3167201384. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Delayed repair following loss of service. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. The engineer said you should only have one line and said to get rid of the other. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Replying to . A specific time cannot be given and access must be available for the entire slot. 13h06, I just wanted to provide to the mods and@NeilO. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. After a . Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. The strikes will take place on 29 July and 1 August. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. What's the least amount of exercise we can get away with? But opting out of some of these cookies may affect your browsing experience. Ring sky told an engineer will come out in the next 48 hrs. I interviewed at Openreach (London, England) in Sep 2020. Darlington, United Kingdom. So we have a line that works upstairs but he has broken the one we want downstairs. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Try their website here. Mar 2018 - Present5 years 1 month. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Work Experience. Suggest you contact openreach as this is BT Retail /Consumer forum. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Compiled by Patrick Collinson. 30-03-2021 sector, For global
In 1987 I began a career as a British Telecom Engineer. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. on The re-branding exercise actually started, in a very low-key way, a few short . So, here's where it all started working as a Phone Engineer. Skype involved a presentation, then a capability and suitability assessment. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. @richthestag. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. I saw one at a cabinet last Sunday afternoon. & Broadcast. Orders and upgrades. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
Theyll need to get in touch with you, so please give us your mobile number for us to share. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Russian minister laughed at for Ukraine war claims. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. . This cookie is set by GDPR Cookie Consent plugin. The fault is due to damage caused by someone at the customer's premises. Theres no charge for most engineer visits. My Background as a Phone Engineer in Southend. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. . Please enter at least 3 characters to search. Replying to . It also insists that the line is properly fixed. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. This cookie is set by GDPR Cookie Consent plugin. The live chat person wasn't at all helpful and actually closed the chat without resolution. @katenoblett. Those striking are largely Openreach engineers and call centre workers. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. All depends when your manager wants you I guess. business and public sector, For business and public
It was reported a yesterday (I think). If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Then just follow our step-by-step guide to install your broadband yourself. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? these comments are my own and in no way represent any company that i may or may not be linked too. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Thank You). business and public sector, Media
If the work is complex, Openreach will take longer to do all the external work. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. If you're an engineer, that's usually four or five days a week between Monday and Sunday. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Include an address and phone number. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Talk about pass the buck BT! You can view these money saving ideas by clickingHERE. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Your contracted to 37.5 hours a week for work which your are field based. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Call us on0800 800 150to discuss your installation. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. @bt_uk. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The cookie is used to store the user consent for the cookies in the category "Performance". Myself and my team cover the whole of the UK. Do I have to pay for this visit? Well, by fiddling around on the Internet you have found me! This website uses cookies to improve your experience while you navigate through the website. The installation takes around three hours and the Openreach engineer will need access to your property. These cookies will be stored in your browser only with your consent. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. on Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. It does not store any personal data. Damage to equipment within your premises caused by lightning or power surges. Clear a path to the main telephone socket, if you have one. Register (or login) on our website and you will not see this ad. Overtime is usually available so the minimum . 13h08. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . I could not recommend working for BT Openreach at all. They will try and get you . If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. More strikes are planned in the coming weeks in the rail dispute. Its a good idea to make sure youve got the relevant property insurance to cover such instances. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. 26/04/2017. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Need to change your appointment? Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. We also use third-party cookies that help us analyze and understand how you use this website. CER / Field Insights - North England. 2. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits.
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