TWO WEEKS go by and nothing. Management ineffective and ambivalent. It goes against our guidelines to offer incentives for reviews. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Your experience matters. So far, an excellent option for a gym considering the membership prices are cheap. There is a sign on the door which states check opening dates on social media. The most important rule in providing excellent customer service is to be friendly. How many stars would you give TruGym? Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. God forbid you request to leave is apparently impossible! Staff members were a mix bag. I went a few times a week and they were welcoming and a great bunch of people. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Your experience matters. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Plus side, plenty of cardio equipment. Join the 248 people who've already contributed. It goes against our guidelines to offer incentives for reviews. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I then get an email in May saying I would be charged 14 per month. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. The staff are always so friendly, helpful and encouraging when you need it the most. ?TruGym this is unlawful and action is being taken. The floor is never cleaned properly and the water dispenser has mild on it. Staff come across rude and unapproachable. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. | Read 241-245 Reviews out of 245 The toilets are extremely dirty as well as the showers. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. the recent cctv cameras introduction is also not only bothering me but most of us who cover. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Don't join this gym. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Here are 8 tips for writing great reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Good equipment. Would definitely recommend to a friend especially with the ladies only facility. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. We also ensure all reviews are published without moderation. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Friendly environment for ladies only. | Read 61-80 Reviews out of 237 Cancelled after one year membership. Join now and save 30 (no joining fee offer). It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! However, you are likely to be ignored. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. THE WORST customer service i have ever had the misfortune to encounter. Also, water little bit too cold sometimes. | Read 41-60 Reviews out of 241 If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Also more weight clamps are needed as there aren't enough for the machines and free weights. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. But I suppose you get what you pay for. But no way to resolve it. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! I know several members have request a standing calf raising machine. Verification can help ensure real people write reviews about real companies. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Highly recommended. trugym customer service. Anyone can write a Trustpilot review. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Verification can help ensure real people write reviews about real companies. Join the 270 people who've already contributed. Ive requested an email back and a call and have been told a customer representative will be in touch. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Author: Stephen Greet, Co-founder. Not sit there and eat cakes.Ridicules customer service overall. False advertising! Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Dreadful management of memberships Id avoid this company and invest elsewhere! So unprofessional. The Gym is crowded all the time. Pay a little bit more and go somewhere decent ! We also ensure all reviews are published without moderation. All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy False advertising! Seems like nothing is ever cleaned. beyond me , they have sullied their name. It has been three weeks and no one has been in touch. | Read 101-120 Reviews out of 258 Trugym Chathamarrrgh!!! Avoid. They definitely must have known about the closure. How many stars would you give TruGym? Lovely gym with great facilities! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. And parking right outside that's free!! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. But no way to resolve it. 0 star! The branch (Chatham) don't even answer my emails now! The trouble is they use crooks to process their member's payments. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. a nice open plan gym. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Companies can ask for reviews via automatic invitations. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! We also ensure all reviews are published without moderation. The showers and changing rooms are always clean and warm. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. It was a great gym to start off my journey on becoming the best version of my self. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Staff are the ones who represent the gym and are suppose to behave in a professional manner. kept it quiet from staff aswell ! We use cookies to ensure that we give you the best experience on our website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. the gym is very clean, the staff are very friendly and always up for a laugh! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Bit apprehensive being a female in my 50s. BUILD A PERFECT RESUME. Join the 244 people who've already contributed. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. Join the 268 people who've already contributed. The gym in Luton in Parkstreet are forever changing staff . I use both the free weights, machines and also classes. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Contact your local truGym via our online contact form. My contract expired and I cancelled my membership. Staff are mostly friendly and it's well worth a visit. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. If you like swimming, prepare to be hugely disappointed! Staff are brilliant and very helpful. Verification can help ensure real people write reviews about real companies. They now refuse to refund monies taken. Good day, I have just renewed my contract after 15 months. why is jason ritter in a wheelchair In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014.