This shouldn't be happening. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. The issue is not closed nor has resolution been found. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. The best of Class A amenities and more power than a Class B. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. THOR #2187. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. I need my brand new RV fixed, and Thor has an obligation to fix it! Like most: We went on our first trip this past weekend. 2017 Thor Challenger XE Rear and side cameras and radio not working. The best of Class A amenities and more power than a Class B. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Not sure where the in line fuse is located any help locating would be appreciated. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Our 2019 ************ Motor Coach seats have started to completely disintegrate. ****** informed me that Id have to get an estimate for each of the defect items. Leaves one to wonder if it was ****'s plan all along to run out the clock. Posts: 2,166 THOR #11781. 01/03/2023. RVers Ask: What's The Best Way To Sell An RV? There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. ** September 10th we took the ** out. +26. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Your luxury Mercedes Sprinter motorhomes. Nobody will build them better. Have driven unit less then 250 miles since purchase. Fill out this quote form and we'll get back with you as soon as possible. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Across from the sofa is a booth dinette. We can't thank all the employees of General RV enough for making this experience so unforgettable. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Check whether the batteries are charged enough. We were stuck out on the road for two hours with our granddaughter because the new 2022 thor vegas **** motor home class A just stopped on the road. Number Of Discs. WHO IS RIGHT? I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Begin with this one! ", I am rejecting this response because:The ************* location that was given to us, the website above They stated they do not work on RVsWe need a location nearby. **'s labor charges of $7,500. Complete this form and we'll contact you with our wholesale price. Onan onboard generator. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. We are also providing the **** commercial vehicle center web address. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. This allows the radio to run with the ignition key off. Mercedes-Benz 10.25 in. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Thor is saying to just patch it. Would be a great hunting rig! Thor Motorcoach Logo linking to Home Page. We purchased a 2020 ************ model **** on September 4, 2019. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. All good. . From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. We now have two new estimates, both have been rejected by *************************** and *********************************. I was given a few numbers of service centers and I had to contact them. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. I am waiting for **** to call us back. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. As of today, the coach has only ***** miles on the coach. Number Of Radios. 2 slide outs. Took a good 2 hours drive and they are still dead. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? ********************************* became Retail Warranty Supervisor in April of 2022. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. Rates and amount financed are determined by credit history. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. She is also equipped with . We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Class Cs with the beloved luxuries of Mercedes-Benz. 2019. There's a fuse on the back of the radio. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. I got a jump and the car battery is working fine now, but the house batteries are still dead. Stock #46257. For more information, visit. No. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Complaint Type: Problems with Product/Service. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. Class Cs with the beloved luxuries of Mercedes-Benz. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. International Association of Better Business Bureaus. My Thor Rize was not properly built. Based on the pictures provided to us, there is no repair to be made. Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. Need advise, had a shop replace house battery and repair inverter. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work.