item not as described ebay return shipping

After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. You can also check the progress of your return request at any time. When a buyer opens a Not As Described case, the sellers options are few. See our Partial refund guidelines for more details. eBay Business Equipment Purchase Protection. Escalate to eBay if you don't reach a resolution within 3 business days. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case In this case, I just try to do damage control. We protect ourselves! This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. Ready to start making a good side income from flipping? Simply print the label on normal paper and tape it to the package. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Too many of those and their returns ability will be hindered. Something went wrong. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Oh, Ship! Some returns may remain open for up to 35 business days. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Check out how to file a damage claim with FedEx if your item gets damaged. Sorry it happened to you , but ebay does not care about us sellers. Youll hear from us within 48 hours. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Another measure to cover yourself in the rare instance you get a return request. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! Enter a return merchandise authorization number, if you use them. You can also open your Returns dashboard and select View return details from beside the item. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. Take a front, back, side, and inside view of your item. Disclaimer. Ifyou use an eBay returns label, tracking details areautomatically uploaded. A buyer insists the item was not as described in order to force a return. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. See Partial refund guidelines. Escalate to eBay if you don't reach a resolution within 3 business days. When a buyer opens a return request the funds related to the sale may be put on hold. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Make sure the barcode is clear so the carrier can scan it easily. We'll review your case and contact you within 48 hours. I have been selling on eBay for 23 years and I do not accept returns and never have. 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Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Select the percent you want to deduct from the refund amount. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you offered free shipping, you'll need to refund the buyer the full amount of the item. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Report the buyer when you issue the refund through the eBay returns flow Purchase shipping insurance for your items Its well worth the money! "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Make a point to take action on your listings to avoid unwanted returns. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Good luck! It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. You can choose whether to accept returns if a buyer changes their mind about a purchase. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. However, we're here to help. Still, it wouldn't really matter what you put in the description. 07-05-2020 We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When the seller replies, we'll send you an email with details of the next steps. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. eBay Business Equipment Purchase Protection. Spread the word, we know how to break the . If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. This may sound like overkill to you, but stay with me while I explain! In such cases, the responsibility for the costs of the return is according to the sellers policy. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Your email address will not be published. 09:32 AM So what happens if your eBay item is not as described? If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Youll receive the return shipping label credit on your monthly invoice. Copyright 1995-2023 eBay Inc. All Rights Reserved. Welcome to the Shipping board! The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. I find too many fun toys for my family (or myself), and just love the whole process. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. This is a win win for both of us. How you request the return depends on how you bought them. Just go to the ResolutionCenter and let us know. Listen to this weeks podcast to hear sourcing methods from a seller! The criteria for Top Rated Seller is here: Top Rated Seller Program.